FAQ Nanny Heart

Is this a daycare?

No, we do not have facilities. We are a virtual agency of babysitters at home, 24 hours a day.

Is there a minimum number of hours to hire the service?

We carry out a minimum service of 6 hours, and a maximum of what the family needs, giving advance notice.

Do I have to pay for transportation to the babysitter?

Yes, from 7 a.m. to 10 p.m., you must pay for public transport, and from 10 p.m. to 7 a.m. or on special occasions, the UBER or the taxi. If the family prefers, they can pick her up to take her to the service and return her to her home.

Do I have to provide food for the babysitter?

It is not necessary, although if there are more than 6 hours of service, the nanny will need a minimum of 20 minutes to eat her own food, since the professional service we perform requires a lot of energy, which is achieved with a good diet.

In a last minute emergency, can I call you to request a babysitter?

Our service hours for reservations of our services are from 9 a.m. to 9 p.m. from Monday to Sunday, however, if it is an emergency, you can call us at any time necessary. It is important to mention that when they talk to us at the last minute, the babysitter must take an UBER or taxi to get to the address, which the client must cover.

What knowledge or skills do the Nannies have?

All babysitters are of legal age and have an updated first aid course. They are high profiles with verifiable evidence and references, ensuring your well-being and that of your family.

Among the main characteristics of our nannies are:

Knowledge in early stimulation
Control of emotions
Toilet training
Child psychotherapy
Child psychology
Speech therapy
Among others.

Do you take care of newborn babies?

We take care of babies from 2 months of age, if the mother is nearby or there are no complications with the infant.

Do you take care of sick children?

For the safety of our clients and staff we do not care for children with flu, fever or diarrhea. The child must be in good health.

Do you take care of children with different abilities?

Yes of course. We have nannies who have knowledge for children that are differently abled.

How many children can a single Nanny care for?

From 3 children if they are older than 2 years. Depending on the need and the context, a nanny can also take care of a whole group of children, if they are older than 6 years.

Can Nannies support events like birthdays?

We offer packages for children's parties. Or any kind of event.

Can the Nanny help with the housework?

Not as such. However, we perform tasks related to serving the infant, such as preparing basic foods, washing utensils used to feed the infant, taking medications, and certain special care. Our priority is the care of the minor, and if the child does not allow it, we do not do any work in this regard.

Do Nannies speak English?

Yes, we have bilingual nannies.

Can the Nanny travel with us inside or outside the country?

Some nannies can, but the details of the service and responsibilities of both parties should be reviewed.

Do Nannies know how to swim or drive?

Most can swim and some can drive, it is important that you specify your need in a timely manner.

What is the age range of Nannies?

From 19 to 35 years old.

Can I directly hire thee nanny for another service?

You must schedule your babysitter directly at the agency, since we have scheduled services and that is why we request that you reserve the service at least 2 days in advance.

Is it possible to have a few more hours than previously requested?

Yes of course. Notifying the nanny in advance to allow us time to organize it.

I didn't like the other Nanny, because she paid a lot of attention to her phone, and not to her child.

It is important to communicate everything to the person in charge of the agency.

How much do you charge?

Here you will find our usual rates Nanny Heart Services

What are the options / payment methods?

Transfer, OXXO or directly to the babysitter, must be reserved with 50% in advance.

Is there a cancellation policy?

Cancellations made within 4 hours after the start of the reservation, are subject to a cancellation fee that will depend on the type of service, contact us in case of doubt. In case of cancellation within 48 hours prior to the service, the company will deduct 30% of the total.

"Nanny Heart - The plus of mom your child needs"

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